January 2, 2018
Update on City of Toronto homelessness services
City of Toronto staff continue to actively monitor and respond to the need for homelessness services across the city.
"It is the expectation of the City of Toronto that anyone who requests City-funded and/or operated homeless support and respite services, receives it," said Paul Raftis General Manager of Shelter, Support and Housing Administration. "Service requests for homeless support and respite services are not to be refused during the cold weather season."
City staff has connected with the Ombudsman's office and is currently reviewing how information about homelessness services is being communicated by frontline staff to clients. It is particularly important when individuals with specific requirements or needs cannot be immediately assisted that staff work with them to offer alternative service and to assist with transportation requirements.