The Facts About Door-to-Door Water Testing

The Facts About Door-to-Door Water Testing

Toronto Water does not conduct door-to-door sales of any kind and does not sell, market or endorse any products.

No one coming door-to-door is authorized to make a health-based test on your water; in fact, residents should be aware that, in Ontario, only fully accredited laboratories are licensed to perform health-based tests on drinking water and results take approximately 24 to 48 hours to process.  [More details...]

TORONTO REGIONAL CONSERVATION AUTHORITY ADVISORY!

FLOOD OUTLOOK WATERSHED CONDITIONS STATEMENT UPDATE ISSUED

Date: Thursday April 9, 2015
Time: 12:00PM
Issued to: school boards, municipalities, local conservation authorities, local police, emergency services and media

Toronto Transportation has been advised by the Toronto Regional Conservation Authority (TRCA) that there is the potential for flooding in the Toronto Area. Transportation Services staff will be monitoring roadway conditions and responding to any reports of localized flooding as required.

If specific sections of roads are closed due to flooding issues additional information will be forwarded to your attention.

The attached document issued by TRCA provides additional information.
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City of Toronto Continues to Address Frozen Pipes and Urges Residents to Help Each Other

This news release was issued on Sunday.

News Release

March 1, 2015

City of Toronto continues to address frozen pipes and urges residents to help each other

The City of Toronto is continuing to respond to an unprecedented number of "no water" calls due to frozen drinking water pipes as a result of the prolonged, extreme cold weather.

The City is urging residents to help neighbours without water until crews can visit the home to investigate the issue. If, during the visit, the pipes are found to be frozen outside, crews will attempt to establish a temporary water supply to the neighbour, if consent is provided.

"Toronto Water is working as quickly as possible to get to each home,"
says Lou Di Gironimo, General Manager, Toronto Water. "We have mobilized all available crews, along with staff from other areas and contractors, to enhance emergency response."

Since the cold weather first hit on February 14, the City has received more than 2,600 "no water" calls – 10 times the number received in a typical year. This number continues to grow by approximately 110 to 130 new "no water" calls each day.

In the majority of cases, investigation has determined that the pipes are frozen within the home. Residents are encouraged to visit http://www.toronto.ca/frozenpipes for tips on how to thaw frozen pipes.

If these steps do not work, residents should call 311 and someone from the City's no water "SWAT" team will contact them within 24 hours to schedule a site visit. Due to current call volumes, visits are being booked five days from today.

Once crews arrive, if the pipes are frozen outside and they have the neighbour's consent, they will attempt to establish a temporary water supply connection (called a highline) by attaching a hose between the two homes. Neighbours will not be charged for any additional water use during this period.

If a highline is not possible, either for mechanical reasons or the neighbour would prefer not to install a connection, the property will be put on the list to have the outside water service pipe thawed.

To date, there are 223 homes on highline and another 171 on the list to be thawed. Thawing is an extensive process that involves excavating six feet into frozen ground to expose the pipe and apply heat. This can take anywhere from three to eight hours, as each property is different. As a result, it can take seven to 10 days for crews to visit each home to thaw the pipe.

"We understand this is a difficult time for many. We thank everyone who is making an effort to support their neighbour and for their continued patience as we work to restore water to affected homes in Toronto," says Di Gironimo.

To learn more about how to prevent and thaw frozen pipes and what the City is doing to address the issue, visit http://www.toronto.ca/frozenpipes.

Toronto is Canada's largest city, the fourth largest in North America, and home to a diverse population of about 2.8 million people. It is a global centre for business, finance, arts and culture and is consistently ranked one of the world's most livable cities. Toronto is proud to be the Host City for the 2015 Pan American and Parapan American Games. For information on non-emergency City services and programs, Toronto residents, businesses and visitors can visit http://www.toronto.ca, call 311, 24 hours a day, 7 days a week, or follow us @TorontoComms.

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Media contact: Lyne Kyle, Strategic Communications, 416-882-8057, lkyle@toronto.ca

City of Toronto Working to Address “No Water” Calls as a Result of Frozen Water Service Pipes

City of Toronto Working to Address “No Water” Calls

Prolonged, extreme cold temperatures are having an impact on the water service pipes that deliver water to many homes and businesses. As a result, the City is receiving an unprecedented volume of calls from residents and businesses without water.

This morning, Mayor John Tory, City Manager Joe Pennachetti and Toronto Water

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“No Water” – Result of Frozen Water Service Pipes

News Release
February 25, 2015
City of Toronto working to address "no water" calls as a result of frozen water service pipes

Prolonged, extreme cold temperatures are having an impact on the water service pipes that deliver water to many homes and businesses. As a result, the City is receiving an unprecedented volume of calls from residents and businesses without water.

This morning, Mayor John Tory, City Manager Joe Pennachetti and Toronto Water General Manager Lou Di Gironimo met to discuss the situation and will be establishing a special SWAT team dedicated to working with residents who have no water as a result of frozen pipes outside of their home or building.

"Water is a basic need, and we need to be able to respond faster to get water back into people's homes," said Mayor John Tory. "Toronto Water crews are working as hard as they can to respond to the large volume of calls; however, we need more resources to help customers understand what we are dealing with, and when staff will be onsite to investigate each situation."

Currently, there are approximately 300 properties in which the pipes are frozen due to the extreme cold temperatures, causing the frost line to penetrate deeper into the ground. This number continues to grow as the cold weather persists.

The SWAT team will provide customized care to these residents and businesses to establish a temporary water service connection to a neighbour's property, which is called a highline. If a highline cannot be established, either for mechanical reasons or if the neighbour would prefer not to install a temporary connection, the property will be put on the priority list to have the outside water service thawed.

Since the cold weather first hit on February 14, the City of Toronto has received close to 2,000 "no water" calls due to frozen pipes. More than 1,200 of these calls were received within the first three days.

In the majority of these cases, investigations have found that the pipes within the dwelling are frozen. More information on what to do if your pipes are frozen and how to thaw your pipes can be found below.

What to do if your pipes are frozen

Customers with no water to only one faucet or appliance likely have a frozen pipe in their home and should follow the steps below to thaw the pipe. If these steps do not work, customers may wish to contact a plumber.

Those without water to all faucets and appliances are encouraged to take the following steps before contacting 311, as the service pipe delivering water into the home may be frozen:

  • Turn on a tap in the basement – preferably the cold water faucet in the laundry room
  • Use a blow dryer to warm the suspected frozen pipe for one to two hours and place space heaters in the room. Check regularly to ensure the dryer and space heaters do not overheat
  • Place a warm towel or rag around the suspected frozen pipe
  • Depending on the outside temperature and the extent of freezing within the pipe, the thawing process could take between one and six hours

If the above steps do not resolve the issue, customers can contact 311 and someone from Toronto Water will visit their home to conduct an investigation. Toronto Water will contact customers before they arrive to let customers know when they will be onsite.

If the pipes are found to be frozen within the home, customers will be asked to contact a plumber. If the pipes are found to be frozen outside of the home, customers will be referred to the SWAT team for response.

Toronto is Canada's largest city, the fourth largest in North America, and home to a diverse population of about 2.8 million people. It is a global centre for business, finance, arts and culture and is consistently ranked one of the world's most livable cities. Toronto is proud to be the Host City for the 2015 Pan American and Parapan American Games. For information on non-emergency City services and programs,
Toronto residents, businesses and visitors can visit http://www.toronto.ca, call 311, 24 hours a day, 7 days a week, or follow us @TorontoComms.

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Media contact: Lyne Kyle, Strategic Communications, 416-392-8259, lkyle@toronto.ca

Extreme Cold Temperatures Can Affect Water Service in Toronto

How to prevent or thaw frozen water pipes and report watermain breaks

With extreme cold temperatures forecast to continue this weekend, the City of Toronto is reminding residents to protect the drinking water pipes in their home to prevent them from freezing.

There are also a number of steps that residents can take if they have no water and suspect their drinking water pipes are frozen.
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Basement Flooding Protection Program Project in the Blackthorn/Rogers Area

Community Update on behalf of City Staff from the Basement Flooding Protection Program

The construction progress in the Blackhorn/Rogers area is as follows:

Rowntree / Rosethorn / Silverthorn / Blackthorn:
• All basement flooding protection upgrades included in this contract have been completed.
• Sidewalk repairs and replacements have been completed and sidewalks have been reopened for pedestrian use.
• Temporary restoration of the road surface is on going and will be completed by end of next week. Temporary restoration is done due to the fact that permanent restoration needs to be done at a temperature higher than 4 degrees. The contractor will go back in the Spring to perform permanent restoration of the disturbed roads.
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